Order Verification & Requirements

Why am I being asked to send documents?
While we do our best to keep the rental process as simple as we can for our customers, we have to process all orders through our own insurance company. As p...
Fri, 14 Apr, 2017 at 4:25 PM
How long does the verification process usually take?
Our verification process for new customers typically takes about three business hours. The process can take longer on high volume days. We process each orde...
Tue, 28 Mar, 2017 at 4:23 PM
Why are you requesting a certificate of insurance?
A Certificate of Insurance may be requested for certain orders based on the value of the equipment being rented. If you have a business insurance policy, yo...
Tue, 28 Mar, 2017 at 4:46 PM
Why are you requesting a deposit?
While we do our best to approve most of our orders without the need for a deposit, in some cases a deposit may be requested to meet the requirements of our ...
Tue, 28 Mar, 2017 at 5:04 PM
Can I use someone else's credit card to place a rental?
Unfortunately, it is against our company policy to allow the use of someone else's credit card to place a rental order. We do not allow sharing of Apert...
Wed, 22 Mar, 2017 at 11:15 PM
My order is still showing "In Process" when will I know it is approved?
You will receive an email from one of our verification agents when your order is processed. Additionally, the status will be update on your Aperturent.com a...
Tue, 28 Mar, 2017 at 4:28 PM