General Questions

What's your address?
We have two offices conveniently located in the metro Atlanta and Dallas Area.  Atlanta, GA located in Sandy Springs just outside the perimeter. We ar...
Wed, 22 Mar, 2017 at 7:25 PM
What are your store hours?
Monday - Friday  9:30am to 5:30pm  Saturday 9:30am to 12:30pm.  We are closed on Sunday.
Wed, 22 Mar, 2017 at 7:29 PM
How do I create an account?
You will create your own password protected account when you place your first order. After you have added what you are looking to rent to your cart, you wil...
Wed, 22 Mar, 2017 at 7:34 PM
What forms of payment do you accept?
We accept all major credit or debit cards. We do not accept cash, prepaid or reloadable cards.
Wed, 22 Mar, 2017 at 7:44 PM
Do you charge a deposit?
We do not require a deposit for most orders. In some cases a deposit, certificate of insurance (or both) may be needed to meet the requirements of our own i...
Tue, 28 Mar, 2017 at 4:30 PM
How do you count rental days?
Local Pick Up Orders: We count our rental days by starting the day you pick up. For 3-day rentals, you get your order for 3 nights and you return on the f...
Wed, 22 Mar, 2017 at 7:53 PM
Can I reserve equipment for a future date?
Yes! You can place orders as far in advance as you'd like, this will help ensure that the item will be available for the date you need it, we'll mon...
Wed, 8 Aug, 2018 at 12:29 AM
What does your insurance cover?
The optional insurance offered through our website covers damage only. It does not cover water damage, missing parts or accessories, or lost/stolen equipmen...
Wed, 22 Mar, 2017 at 8:05 PM
I'm having an issue with the equipment I rented, what do I do?
We do our best to go through every piece of equipment and make sure no issues are found before it's assigned to another customer, however, if find your ...
Thu, 23 Mar, 2017 at 3:14 PM
Can I send someone else to pick up a rental for me?
If you need someone else to pick up your order please notify us as soon as possible. In most cases this can be done by signing an Authorization Form specifi...
Thu, 23 Mar, 2017 at 2:55 PM