General Questions

You don't carry the item I need, can I request it?
We are always expanding our inventory and are open to your suggestions! Fill out our short Gear Request Form, and we'll get back to you with a decision.
Thu, 23 Mar, 2017 at 2:46 PM
Do you provide a user guide with the equipment I rented?
We don't include printed user guides with the equipment, however we offer PDF guides for most of the items we carry, you can find them under the User Gu...
Thu, 23 Mar, 2017 at 3:02 PM
Can I switch the equipment I rented for something else?
As long as the item you want to switch for is in stock, we can definitely accommodate your request. Email or call us and we'll confirm the change.
Fri, 24 Mar, 2017 at 10:38 PM
Do you have a referral program?
Yes. When you refer someone to us, you will earn 10% of your referral's total rental fee. It's as easy as forwarding them a link to our site. Visit ...
Fri, 24 Mar, 2017 at 10:40 PM
Why am I not getting my frequent renter discount anymore?
With the frequent renters program, you can have 10%-15% discount applied automatically to all of your orders with us.    However, you must maintain the 10...
Tue, 28 Mar, 2017 at 4:07 PM
Do you buy or sell used equipment?
At this time, we do not buy or sell used equipment. When you are in our office, feel free to ask any Aperturent representative for recommendations. We'r...
Fri, 24 Mar, 2017 at 10:43 PM
I cancelled my order, why is there still a charge on my bank account?
When you place an order with us there is a pending charge implemented to the card. We don't capture the full transaction until your order is picked up o...
Fri, 24 Mar, 2017 at 10:49 PM